What Am I Being Billed For?
Your monthly debit will include your (and any family members’) membership fees for the current month and any miscellaneous items you charged to your club house account between the previous month’s billing and this one. This can include pro shop purchases, personal training, programs, etc.
How Does Merritt Process Billing?
Your membership dues and house account charges are billed electronically each month to the account indicated in the Payment Authorization section of your agreement. We bill credit/debit cards on the first of every month and checking/savings accounts on the tenth of every month – or the next business day if those dates are holidays or on a weekend.
What is a Membership Change?
Membership changes include adding a member to your account, removing a member from your account, placing an account on freeze, changing billing account information, name changes, address changes, or contact information changes. Notifying us promptly of any of the above changes or updates will allow us to serve you more accurately and with greater efficiency.
When and How Do I Submit a Membership Change?
Any of the above changes can be processed through a Lifestyle Consultant in any of our Merritt club locations. Changes in billing accounts, name, address, and phone information, can be done via the Merritt website – www.merrittclubs.com. Click on “Check Your Account”, go to Membership Information and “change information”. The first time you access your account you will be asked to register and set up a security password. A 30-day notice is required to process any membership change. There is a $25 administrative fee for membership transfers and downgrades.
What is a Membership “Freeze”?
If you are not able to use the club for medical reasons Merritt will place your account on medical freeze at no charge. A doctor’s verification is required to process a medical freeze. Your medical freeze will run for the period stated by your doctor. Your dues will resume at the end of that period unless we receive notice in writing and a note from your doctor stating that you are not ready to return to the club at that time.
A member may go on “Inactive Freeze” for a maximum of three months because of travel schedules or extenuating personal needs such as temporary relocation. Inactive membership dues will be 33% of the applicable monthly membership dues and must be paid monthly through electronic billing.
How Do I Cancel My Membership?
All cancellation requests must be submitted in writing thirty days in advance of the member’s next billing date. You may cancel in person with a Lifestyle Consultant or you may send a certified letter to your Merritt club. For example, if you would like to cancel your membership at the end of June, we should receive notice by the first of April so that May will be the last month you are billed, and June is the “final” month paid for when you joined. If you have satisfied your contract term, there is no fee to cancel and you may cancel for any reason. If you are within your contract term you may cancel upon relocation of permanent residence to more than 25 miles from any Merritt club, or in case of permanent disability confirmed by a doctor. A $90 administrative charge will be charged on any approved cancellation of a membership still in contract term. That cancellation fee and/or any outstanding balances will be collected at the time the cancellation paperwork is signed. Please note that non-use of the facility or closing of one’s billing account does not constitute a cancellation. Cancellation requests must be in writing and will not be accepted over the telephone or via the internet.
What if I am Moving out of the area?
If you are moving your permanent residence to more than 25 miles from any Merritt club, you may be excused from your membership contract. You must provide proof of your new address and payment of the $90 cancellation fee at time of cancellation. Notice thirty days prior to one’s next billing date is required.
How Long is my Current Membership Rate Guaranteed?
Your rate is guaranteed for the term of the contract you signed upon joining. After that term expires your rate may change if there are changes in the club rates. Merritt will mail notification of a change in dues 45 to 60 days in advance of that change.
Can Merritt Provide Receipts for Reimbursement Purposes?
Yes. If you need documentation of your account’s payments we can provide you with that report – contact your club’s administrator. You can also obtain account information from the “check your account” section on the Merritt website, www.merrittclubs.com.
How Do I Contact the Merritt Billing Department?
To contact your club’s administrator:
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